Choose our carpet cleaning service that is the cheapest in Mayfair. Call 020 3743 8596 and see for yourself.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
Carpet Cleaning Mayfair is committed to delivering reliable, high-quality carpet, rug, and upholstery cleaning services. We recognise that, on occasion, customers may feel that the service they received did not fully meet their expectations. This complaints procedure explains how you can raise a concern, how we will respond, and the steps we take to resolve issues fairly and promptly.
We take all complaints seriously and use them as an opportunity to improve our services. We aim to:
Listen carefully to your concerns and understand the full details of your complaint.
Handle all complaints professionally, consistently, and without bias.
Respond within clearly defined timeframes wherever possible.
Offer reasonable solutions or remedial action when our service has fallen short.
Keep you informed throughout the process until your complaint is resolved.
A complaint is any expression of dissatisfaction about our carpet, rug, upholstery, or related cleaning services, including but not limited to:
The quality or outcome of a cleaning visit.
The conduct, attitude, or appearance of cleaning staff.
Damage or alleged damage to property during a visit.
Missed or delayed appointments, or issues with reliability.
Concerns about pricing, quotations, or charges where you believe there has been an error or misunderstanding.
Issues with communication, including booking, confirmation, or follow-up.
You may make a complaint in writing or verbally. For clarity and accurate record-keeping, we encourage customers to submit complaints in writing wherever possible. When you contact us, please provide:
Your full name and the address where the cleaning took place.
The date of the service and, if known, the approximate time of the appointment.
A clear description of what went wrong or why you are dissatisfied.
Any relevant supporting details, such as photographs of the issue, if applicable.
How you would ideally like us to resolve the matter.
Providing this information helps us investigate your concerns more quickly and effectively.
We ask that complaints are raised as soon as reasonably possible after the service. This allows us to carry out a fair investigation while the details are still fresh and, where necessary, to revisit the property to inspect or remedy the problem.
If your complaint relates to visible cleaning results, such as stains, marks, or remaining soiling, we recommend that you contact us within 48 hours of the service, so that we can accurately assess the situation.
Once we receive your complaint, the process will normally follow these steps:
1. Acknowledgement: We will acknowledge your complaint as soon as reasonably practical. Where your complaint is in writing, we will confirm that it has been received and is being reviewed.
2. Initial Assessment: We will review the details you have provided and may contact you to clarify any points or to request further information. In some cases, we may propose an inspection visit to view the area or items in question.
3. Investigation: The complaint will be investigated by an appropriate member of our team. This may involve speaking to the cleaning operatives involved, reviewing job notes and service records, and, where needed, revisiting the premises.
4. Response: Once the investigation is complete, we will explain our findings and inform you of any steps we propose to take. This may include a re-clean of specific areas, a partial or full refund where appropriate, or other reasonable remedial action.
5. Resolution: We will aim to resolve the complaint to your satisfaction, where reasonably possible, and will confirm the agreed outcome. Any remedial work or actions will be scheduled within a reasonable timeframe.
Depending on the nature of the complaint and the results of our investigation, we may offer one or more of the following remedies:
Re-cleaning of part or all of the affected area where the original service was not carried out to the agreed standard.
A reduction in the original charge or a partial refund where appropriate.
A full refund where the service has clearly failed to meet reasonable expectations and cannot be remedied.
Advice or recommendations on care or maintenance where an outcome is due to the condition or limitations of the materials being cleaned rather than the service itself.
In cases involving alleged damage, we will assess whether the damage is attributable to our work and, if so, will discuss suitable steps, which may include repair, replacement, or compensation in line with our responsibilities.
If your complaint relates to the conduct or behaviour of a member of our team, we will treat this as a matter of priority. We will:
Record full details of your account of the incident.
Speak to the staff member and any relevant witnesses.
Review our internal records, including appointment notes.
Take appropriate internal action in line with our policies, which may include training, supervision, or disciplinary measures where necessary.
We will not share confidential staff information but will confirm that your concerns have been addressed.
If you are not satisfied with the outcome or the way your complaint has been handled, you may request that your complaint be reviewed by a senior member of our management team. When you do this, please explain why you are unhappy with the initial response and what outcome you are seeking.
The senior review will involve reassessing the original investigation and response, and you will be informed of the final decision once the review is complete.
All complaints and feedback are logged and monitored so that we can identify any patterns, recurring issues, or areas where our carpet and upholstery cleaning services can be improved. We may use this information to update staff training, adjust our cleaning methods, or refine our customer service processes.
By following this complaints procedure, Carpet Cleaning Mayfair aims to ensure all customers within our service areas receive a fair, transparent, and timely response whenever they raise a concern about our services.
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